Frequently Asked Questions

Have a question? or maybe you’re just a bit confused. Have a look below for our most frequently asked questions. If you still have questions simply email us, call us or chat with us online!

General

How to get started with OvenCleen. Our booking process is personalized, simple, and takes four easy steps.

Step 1: Customize your service, and tailor the cleaning to your home.

Step 2: Get a quote instantly through our online booking form.

Step 3: Pay securely. Our payment processor stripe uses a 100% secure 256-bit SSL encryption.

Step 4: Set up regular cleanings with your favorite cleaner. Once we have matched you with a certified cleaner, you can set up a weekly, biweekly or monthly schedule.

We cover Palm Beach and Broward Counties. If you are unsure if we service your area, please contact support@ovencleen.com or call us at   (561) 320-6197
You can customize your cleaning and see the pricing instantly on our booking form. View our cleaning prices instantly
Your OvenCleen recurring oven and grill cleaning services automatically renews based on the selected frequency and the date of subscription. (If you subscribe biweekly on January 1, your next appointment would be on January 15th)
In order to provide the best oven and grill cleaning experience possible, we need time to prepare our cleaners to ensure that they are fully-equipped for the job. For this reason, we ask our customers to give us at least 24 hours before canceling an appointment. Cancellations made within 24 hours of the appointment, will incur a $50 charge.
Tipping is not required but is certainly appreciated by our cleaners.

Oven and Grill Cleaning

To ensure your service goes smoothly, we suggest that you:

  • Communicate openly and clearly with your cleaner when giving instructions
    Performing a walkthrough at the beginning and end of each appointment.
  • Making sure you indicate any areas you would like cleaners to focus on (or avoid altogether), whether in person or by utilizing the customer notes.
  • Remember, each customer has different expectations. To make sure yours are met, make them clear to your cleaner.
360 Point Inspection
Grill Removal and Cleaning
Clean all vents
Clean oven window and surface top
Remove oil pan tray from grill and clean
There are some things that we can’t do… mainly because it could result in injury and we want our teams to be safe!
Cleaning of Chandeliers
Wet Wiping of Light Bulbs
Cleaning of Bio-hazards (Mold, etc)
Moving Heavy Furniture
Animal Waste/Litter/Insects
Heavy Scrubbing of Walls High To Reach Areas (More than a 2 step ladder)
Washing of Exterior Windows
For oven and grill cleaning , our cleaners will stay until they finish and within reason. Generally it takes about 2-4 hours to complete cleaning.
You can request our cleaners to stay longer if their schedule permits and we will adjust the service duration once the cleaning is complete.
Yes! Your cleaning will be offered to the same team. It may be difficult to reschedule with the same cleaner depending on their schedule. If the cleaner is not available, we will send a substitute.  To ensure you receive the same cleaner every-time, please keep your appointments unchanged.
You do not have to be home for the cleaning. Simply leave a key under the mat, with your concierge, in the mailbox, or whatever is most convenient for you.

Getting Started

Please Note: If you have previously booked an appointment with us, please use the same email address.

Creating an account with OvenCleen is quick and simple. To create an account, follow these simple steps:

  1. Go to OvenCleen.com and click “Login” on the top of the page
  2. Click “Sign Up” and fill in your personal details.
  3. Confirm your email address

Once you’ve created an account, you can select “Book Now” to schedule an appointment. To schedule an appointment, you need to add a valid credit or debit card to your account to reserve your spot.

Did you forget your password? Follow these steps to reset it:

 

  1. Go to ovencleen.com and click “Login” on the top of the page
  2. Click “Forgot your Password?”
  3. Enter your email address and click Submit.
  4. Check your emails, and follow the instructions to reset your password.

Trust & Safety

Security and trust is our #1 priority at OvenCleen.
As a result, all of our cleaning providers are carefully selected.
All of our providers have undergone a nationwide background check and a in-person interview. Before they can start accepting jobs, they have to pass a professional cleaning exam and the providers must maintain a 4-star rating to continue cleaning on our platform.

 

Our Detailed Background Checks includes:

  • SSN Verification
  • Sex Offender Search
  • Terrorist Watchlist Search
  • National Criminal Search
  • County Criminal Search

We love animals, but they may not always love us. If you think your pet will be anxious around our cleaners, you can make temporary arrangements for them while we are in your home.  You can leave instructions for your pets in the comment boxes on our booking form.

For the safety of our teams, we cannot:

  • Feed Pets
  • Clean Cages
  • Walk Pets
  • and other related activities

Our online payments is processed through Stripe, an online payment platform that uses a 100% secure 256-bit SSL encryption. We do not store any credit card information on our servers.

You should immediately reach out to our support team at support@ovencleen.com or call us at (561) 320-6197. The satisfaction of our customers are of utmost importance to us so please be assured that we’ll try our best to resolve any claims as soon as possible.

Billing

Your credit card will be charged at the end of the day of your booking. If our cleaners didn’t show up or you were charged incorrectly, let us know and we will refund you immediately. Please don’t worry if you have been charged the incorrect amount or if the coupon has not been applied correctly. Get in touch with us and we will handle it in a timely matter.
If we are unable to process the payment and charge your card, we will send you an email as a reminder to update your card details.
You will receive your refund or credit within 3-5 business days of the request. Please don’t worry, your credits and refund will be handled in a timely matter.